Quote of the moment: Reorganization creates illusion of progress, and demoralization – Charlton Ogburn

May 31, 2013

Historian and birder Charlton Ogburn, right.

Historian and birder Charlton Ogburn, right.

We trained hard, but it seemed that every time we were beginning to form up into teams we would be reorganized. Presumably the plans for our employment were being changed. I was to learn later in life that, perhaps because we are so good at organizing, we tend as a nation to meet any new situation by reorganizing; and a wonderful method it can be for creating the illusion of progress while producing confusion, inefficiency, and demoralization.

This quotation is often misattributed to one Greek philosopher or another, or to the Roman Petronius.

Cover of "The Marauders"

Cover of The Marauders

Ogburn’s magazine article became the basis for his book, The Marauders. In turn, that was the basis for a movie, Merrill’s Marauders.  In the book, the quote is different:

As a result, I suppose, of high-level changes of mind about how we were to be used, we went though several reorganizations. Perhaps because Americans as a nation have a gift for organizing, we tend to meet any new situation by reorganization, and a wonderful method it is for creating the illusion of progress at the mere cost of confusion, inefficiency and demoralization.

  • The Marauders (1959), chapter 2, page 60 (attributed)

My old friend Frank Hewlett had been a correspondent in the South Pacific and Southeast Asia, including Burma, during World War II.  Frank told me that he had been the first to call the American group “Merrill’s Marauders” in a war news dispatch on the progress the group made.  He did not get any credit for the book or movie title, but he said it was great that any group of soldiers that worked that well got popular attention for their work.  I’ve never found Hewlett’s dispatches from that period, but I’ve never found anything else he told me to be inaccurate.

In serious corporate reorganizations, or in corporate culture change operations, this quote is usually trotted out in opposition to whatever the proposed change may be.  Generally reorganizers will dismiss the thing as fictional, in at least one case claiming that renegade corporate leader Bob Townsend made it up.

In our work at Committing to Leadership at American Airlines, CEO Bob Crandall actually read the full quote (misattributed at the time), and observed that it was probably true — but not a good reason to stop a needed reorganization.  Crandall pointed to the last sentence, and said that a good manager’s job is to make sure that reorganization creates real success, not just an illusion of action, and that any good manager will recognize that reorganizations offer the danger of demoralization and confusion.  Those are problems to be managed, Crandall said, not fates that cannot be avoided.

Do you find Ogburn’s snippet of wisdom to be true? So what?

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Merrill's Marauders (film)

Advertising poster for Merrill’s Marauders; Wikipedia image


No more than 3 points in your presentation!

February 28, 2013

Interesting video from Ethos3, a company that works on presentations and helping others make better presentations.

Um, no, I don’t think they aim at teachers and educators — it’s a for-profit group, not a charity.

That’s also one of my concerns.  Here’s one of a series of short videos Ethos3 prepared, to help you with your next presentation or, you hope, the woman or man who will be making that presentation you have to watch next Wednesday morning at Rotary Club, or at Scout leader training next Saturday, or kicking off the budget planning exercise next Monday (at 7:00 — coffee provided so don’t be late!):

98 views

Generally, I’d agree.

But what about teachers, who have to slog through 150 specific items for the state test?

Observations:

365 Project - Day 29 - I *hate* Powerpoint

Borrowed caption: “365 Project – Day 29 – I *hate* Powerpoint (Photo credit: mike_zellers)”

  1. Teachers could benefit greatly from learning presentation secrets, and making their in-class presentations much more effective.
  2. No school district in America, public, charter, parochial, or homeschool, will give you time to put together such an effective presentation.
  3. Most teachers get no coaching on presentation effectiveness, and their students lose out.
  4. Just because the administrators won’t cut you slack to do it, doesn’t mean a teacher shouldn’t learn about effective presentation techniques, and use them.

In a world of bad bosses, it’s almost impossible to get a really great principal at a school.  Teachers gotta slog on anyway.

You won’t have the time to do the presentation your students deserve, but you should try, anyway.

Dreaming for a minute:  I wish I could get a team like this to help out with designing a curriculum, figuring out where presentation work, how to give them real punch, and where not to use them at all.

What do you think?  Can you tell your story in just three points?  Can you reduce a lecture to three key points that would be memorable, and that spurs students to learn what they need to learn?

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Quote of the moment repeat: Robert C. Lieberman, “Why the Rich Are Getting Richer: American Politics and the Second Gilded Age”

February 20, 2013

What? You missed this, on February 20, 2011? Well, here it is again. Please pay attention this time.

The U.S. economy appears to be coming apart at the seams.  Unemployment remains at nearly ten percent, the highest level in almost 30 years; foreclosures have forced millions of Americans out of their homes; and real incomes have fallen faster and further than at any time since the Great Depression.  Many of those laid off fear that the jobs they have lost — the secure, often unionized, industrial jobs that provided wealth, security and opportunity — will never return.  They are probably right.

Cover of Winner-Take-All Politics, by Jacob Hacker and Paul Pierson

Cover of Winner-Take-All Politics, by Jacob Hacker and Paul Pierson

And yet a curious thing has happened in the midst of all this misery.  The wealthiest Americans, among them presumably the very titans of global finance whose misadventures brought about the financial meltdown, got richer.  And not just a little bit richer; a lot richer.  In 2009, the average income of the top five percent of earners went up, while on average everyone else’s income went down.  This was not an anomaly but rather a continuation of a 40-year trend of ballooning incomes at the very top and stagnant incomes in the middle and at the bottom.  The share of total income going to the top one percent has increased from roughly eight percent in the 1960s to more than 20 percent today.

This what the political scientists Jacob Hacker and Paul Pierson call the “winner-take-all economy.”  It is not a picture of a healthy society.  Such a level of economic inequality, not seen in the United States since the eve of the Great Depression, bespeaks a political economy in which the financial rewards are increasingly concentrated among a tiny elite and whose risks are borne by an increasingly exposed and unprotected middle class.  Income inequality in the United States is higher than in any other advanced democracy and by conventional measures comparable to that in countries such as Ghana, Nicaragua, and Turkmenistan.

Robert C. Lieberman, reviewing the book Winner-Take-All Politics:  How Washington Made the Rich Richer — and Turned Its Back on the Middle Class, by Jacob S. Hacker and Paul Pierson, Simon and Schuster, 2010, 368 pages.  $27.00.; review appears in Foreign Affairs, January/February 2011, pp. 154-158.

More:

Two years later, even more:


Annals of global warming: Insurance companies note increasing costs of floods, due to climate change

October 1, 2012

Note today in Al Gore’s Journal:

Flooding Costs October 1, 2012 : 10:32 AM

Time cover from April 28, 2008 - how to win war on global warming

Time Magazine cover for April 28, 2008 – How to Win the War On Global Warming

A new report from Swiss Re finds that the financial impact of flooding has doubled in the past decade – climate is a major driver:

“Flood losses are increasing at an alarming rate while the insurability of floods provides unique challenges for the industry, according Swiss Re’s latest report, “Flood – an underestimated risk: Inspect, inform, insure”.” …

“No other natural catastrophe impacts as many people as flooding with an estimated 500 million people affected every year. Insured flood losses are also increasing significantly; 1970’s annual claims were between USD 1–2 billion, whereas insured flood losses amounted to USD 15 billion in 2011. Recent flood events in Thailand, Australia and the Philippines have shown that floods are now rivalling earthquakes and hurricanes in terms of economic losses.” …

“Population growth, demographic change, a higher concentration of assets in exposed areas, greater vulnerability of insured objects and climate change are all contributing to the increasing costs of flood damage. The rising costs of floods are creating challenges for the insurance industry and the economic viability of flood insurance is currently an issue under scrutiny.”

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Small business and Obama

July 24, 2012

Makes sense to me, so I’ll pass it along.

I get e-mail from the Obama campaign, from Stephanie Cutter:

Romney claims the President told entrepreneurs they didn’t build their own businesses — an attack the Washington Post called “ridiculous.” If you’ve seen the President’s actual remarks, you know that all the President said was that, together, Americans built the free enterprise system we all benefit from.

President Obama has consistently fought for small businesses and entrepreneurs — he knows the American middle class was built by hardworking people turning ideas into successful businesses. But if the Romney campaign wants a debate about who’ll step up to support small business, we’re ready.

Take a look at this video I recorded to respond to Romney’s distortion, and help make sure people know the truth about President Obama and small businesses:

It’s the Truth Team’s job to push back against smears like this.

President Obama’s record shows his commitment to helping small business owners. His tax plan will extend tax cuts for 97 percent of American small business owners — building on the 18 tax cuts he’s already signed that are helping small businesses grow and create jobs. Romney opposes the President’s plan, and supports a plan that would favor large corporations and give tax breaks to companies that ship American jobs overseas. Check out this blog post comparing the President’s record to Romney’s, then share it with others.

This isn’t the first time the Romney campaign has twisted the President’s words. It won’t be the last. But every time they do this, we need to call them out — and this time is no different.

Here’s the relevant excerpt from President Obama’s speech in Roanoke, Virginia, on July 13:

You may see President Obama’s entire speech on C-SPAN, here.


Paramount logo inspiration: Mt. Ben Lomond, in Utah

July 1, 2012

This is mostly an encore post — a tribute to Paramount Pictures in the company’s centennial year.

There’s a geography exercise and social studies bell ringer in this somewhere [links added]:

Ben Lomond Peak towers above Ogden. The mountain is believed to have inspired the Paramount movie logo, below, in use since 1914. (Ravell Call, Deseret News)

From the Deseret News: “Ben Lomond Peak towers above Ogden (Utah). The mountain is believed to have inspired the Paramount movie logo, below, in use since 1914. (Ravell Call, Deseret News)

What is the most “paramount” mountain in Utah?

How about Timpanogos Peak, Kings Peak, Mount Nebo, Mount Olympus. Lone Peak or Twin Peaks?

It’s none of the above because one of Hollywood’s most familiar images — the famous Paramount Pictures logo — was inspired by Weber County’s Ben Lomond Peak.

As such, Ben Lomond — not even the highest summit in Weber County — may be the most famous mountain in the Beehive State.

The peak is given credit for prompting creation of the majestic but fictional mountain in the popular Paramount design, based on two histories of the motion-picture company.

According to Leslie Halliwell’s “Mountain of Dreams,” a biography of Paramount, founder William Hodkinson grew up in Ogden and the logo was “a memory of childhood in his home state of Utah.”

Compare it to the Paramount Pictures logo now:

Paramount Pictures logo

Paramount Pictures logo

Teachers may want to hustle over to the Deseret News site to capture the story for classroom use — the online version includes a short set of slides of a hike to the top of the peak (it’s a climb most reasonably healthy people can make in a day – “reasonably healthy” to include acclimated to the altitude).

What other geographic features have become commercial logos? How do images of geography affect our culture?

For my money, I still like Timpanogos better, even if the Osmonds did use it.

Mt. Ben Lomond, in Utah, from a Flickr file

This image of Mt. Ben Lomond looks more like the Paramount logo, some might say.

More, Related Articles:


Tom Peters’s new book close: Don’t forget why you’re here

December 20, 2011

Tom Peters reminds people to remember their noble intentions

Tom Peters reminds people to remember their noble intentions

Tom Peters offers advice to lawyers, businessmen, politicians, teachers, education administrators, journalists, fathers, mothers, husbands, wives, and friends from his book, The Littel BIG Things audio edition; go listen:

Click this headline:  Tom Peters – Don’t forget why you’re here!

Tom Peters logo


Office not the place to get work done? Maybe school is not the place to learn

November 28, 2011

I do like the work of business and management gurus who tend to look at things oddly, and ask the odd, just-right questions.

Jason Fried’s work found that most people, when they “need to get work done,” don’t go to an office.

Listen to his TEDS Talk, and consider, dear teacher or education administrator:  What if schools are not the places to teach, or worse, not places to learn?

Now:  Who the heck is Jason Fried?


White House notes advances in light bulbs and energy conservation

August 14, 2011

L-Prize-winning bulb from Philips North American Lighting -- a 10-watt LED bulb to replace 60-watt incandescent bulbs

L-Prize-winning bulb from Philips North American Lighting -- a 10-watt LED bulb to replace 60-watt incandescent bulbs

From the White House blog, something you probably didn’t see in your local newspaper and/or Tea Party organ:

Bright Ideas: Thomas Edison would be amazed. The conventional light bulb now has some serious competition. Philips Lighting North America has invented a revolutionary 10-watt light emitting diode (LED) bulb. Phillips is the first winner of the Energy Department’s Bright Tomorrow Lighting Prize(L Prize). The L Prize challenged the lighting industry to develop high performance, energy-saving replacements for conventional light bulbs that will save American consumers and businesses money.

Some business gets an award for lights that conserve energy?  Rats, there goes Rand Paul’s raison d’etre — all but for the lack of a toilet Paul could flush on his own.

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Encore post: “Don’t play chicken with the debt ceiling!”

July 30, 2011

If only they had listened last April when I first posted this!

A blast from the past:

BusinessWeek cover, April 18-24, 2011 - Don't play chicken with debt ceiling

BusinessWeek cover, April 18-24, 2011 - Don't play chicken with debt ceiling; chicken image by Jan Hamus/Alamy

Not every one of the Bloomberg Businessweek covers has been a hit, but a lot of them are — vastly more entertaining since Bloomberg took over the old workhorse magazine.

This one packs a political punch along with visual excitement.

And it’s right. Do any Republicans pay attention to the finance and business worlds anymore?

Articles inside are informative, too — see Peter Coy’s article, and did you see the article on the debt ceiling issue and the views of past Treasury secretaries?

Hey! Republicans! Stop playing chicken with the nation’s credit, will you?

Graphic - dangerous game on debt ceiling -- Businessweek

Businessweek graphic from April 18-24, 2011 issue - click for larger view at Businessweek site; chicken image by Jan Hamus/Alamy


Republicans running (down!) government sorta like a business

July 28, 2011

Ben Sargent, the retired genius cartoonist for the Austin American-Statesman got  it just about right, I figure:

Ben Sargent, running government like a business

Ben Sargent, in the Austin American-Statesman, Sunday April 3, 2011


Educators, especially principals and administrators: Follow these guys, will you?

July 9, 2011

In last eight years I’ve spent in frontline education, I cannot count the times I’ve had administrators bring up some management scheme misdescribed and misexecuted as a result, or rejected completely by businesses years ago.  Each time I wonder, don’t these organizational leaders read the management journals, the leadership gurus?

Well, no they don’t.

So, for the three or four principals and administrators who occasionally read this blog, will you do us all a favor?

Follow Tom Peters and Rosabeth Moss Kanter on their Twitter feeds, will you?  A few times a week you’ll get a gem of advice from each of them.  It’ll improve your life, and it will improve your organizations if you pay attention.

Agree or disagree with me — let us know in comments.

Who is Rosabeth Moss Kanter?  You should know her as the author of Teaching Elephants to Dance.  It’s a hoary old classic by now — and not present in any of the libraries of the administrators I see daily.

Who is Tom Peters?  He was co-author of In Search of Excellence, and has gone on to push excellence, quality and good change for the past quarter century plus.

If you, Ms. or Mr. Educator, do not know who these people are, you’re hopelessly behind the times.  If you are not familiar with their writings, your schools are suffering for your ignorance.

Go change something.


Do you know what socialism is? Really? Episode 1

June 24, 2011

Management consultants seize on all kinds of ideas in the drive to heal businesses from whatever it is that ails them.  This is not criticism delivered lightly, considering the many years I made a living as a management consultant.

At the site for Constitutional Business Consulting, I came across a history of socialism — I think the author’s idea is to convince business managers that they are really using socialism in their management practices, and so the businesses should pay Constitutional Business Consulting to inject some workplace democracy.  It doesn’t really matter — what I liked was the history of socialism claimed at the site, and the comparison to the modern, free-enterprise business model.

We could quibble on the history, but why bother:  The point is worth discussion:

The Origin Of Socialism

Socialism literally sprang from observing the success of capitalism, while believing that conditions for workers could be improved if the control of production were moved from capitalists to the state. A top-down control system, such as that used in large business, was the model for socialist society. Yet the true engine of capitalism, the free market, was overlooked and left out of the plan.

Social reformers, from the early Utopian Socialists to the Marxists, were literally awed by the tremendous success of capitalistic industrial production. In The Communist Manifesto Karl Marx stated:

The bourgeoisie, during its rule of scarce one hundred years, has created more massive and more colossal productive forces than have all preceding generations together. Subjection of Nature’s forces to man, machinery, application of chemistry to industry and agriculture, steam-navigation, railways, electric telegraphs, clearing of whole continents for cultivation, canalization of rivers, whole populations conjured out of the ground—what earlier century had even a presentiment that such productive forces slumbered in the lap of social labor. [1]

The socialists did not want to disrupt this technological miracle, but merely to distribute the profits of it more fairly. They observed the workers earning profits for the wealthy business owners and maintained they were being unfairly exploited. Believing the strength of the system was in its structure, they didn’t want to eliminate businesses, but merely to replace the wealthy business owners with the state.

As early as 1791 Talleyrand, in France, compared the ideal society to a National Workshop. [2] In the 1820s Henri de Saint-Simon envisioned the ideal society as one large factory.[3] After his death, his followers, calling themselves the Saint-Simonians, devised a system in which all of society would be organized like a single factory and socialism was the word they chose to represent it. [4] This was the origin of socialism—the conception of a centrally-planned society run like a business.

Throughout socialist writings the theme is recurring. Thomas More, Etienne Cabet, Louis Blanc, Robert Owen, Wilhelm Weitling, Karl Marx, Friedrich Engels, Sydney Webb, William Clarke, and Nikolai (V.I.) Lenin all relied on a top-down structure, like that used in businesses, as the model for socialist society.[5] While they didn’t all express their philosophies the same way, their line of reasoning was basically this: Capitalism, with its scientific approach, had developed the methods of production to such a degree that they became routine tasks. The wealthy capitalists, desiring to live by the labor of others, had divorced themselves from the day to day duties by training others to perform those tasks. The role of the capitalists had therefore become superfluous, and production could go on without them, thus eliminating the exploitation of the workers.

In his work The State and Revolution, Lenin states:

Capitalism simplifies the functions of ‘state’ administration; it makes it possible to have done with ‘bossing’ and to reduce the whole business to an organization of proletarians (as the ruling class) which will hire ‘workers, foremen and bookkeepers’ in the name of the whole of society. [6]

And The Communist Manifesto proclaims:

The development of Modern Industry, therefore, cuts from under its feet the very foundation on which the bourgeoisie produces and appropriates products. What the bourgeoisie, therefore, produces, above all, is its own grave-diggers…. [7]

And, these views were not just restricted to socialists. Even scholars who were avowedly against socialism, believed the success of businesses, with centralized and top-down controls, proved the viability of socialism. In 1942 Joseph Schumpeter—Chairman of the American Economic Board—saw in large business enterprise all the ear-markings of a socialistic structure, and from this he surmised that capitalism could readily be replaced by socialism. [8]

The passage of time has revealed a conclusion quite different from that of Schumpeter’s. Unfortunately, the naive belief that capitalistic efficiency is due to the top-down structure within businesses is simply grist for the mills of social reformers.

Within a few minutes of finding that site, I found a message at a Facebook site from a guy taking exception to John Kennedy’s famous statement about liberalism. I quoted part of the definition above, noting that socialism was organization “like a business,” and responded:

Perhaps some who claim to see socialism in a health care system where private physicians are chosen by patients to deliver medical care in privately-owned facilities, associating with privately-owned hospitals, using therapeutic devices manufactured by privately-owned businesses and pharmaceuticals developed by privately-owned drug companies, really do mean to rail against such free enterprise. But I’m willing to wager they just don’t know them meaning of the word “socialism” nor would they recognize socialism if it moved into their bedrooms and slept with them every night.

What do we mean when we say, “socialism?”

I wonder what sort of success Constitutional Business Consulting gets?

Footnotes, as listed by Constitutional Business Consulting [hotlinks in the quoted sections should take you back to CBC’s site]:

  1. Marx , Karl; and Engels, Friedrich, The Communist Manifesto, 1848, Penguin Books Ltd., Middlesex, England, 1986, p. 85.
  2. M. Talleyrand-Périgord, Charles Maurice, Rapport sur l’instruction publique fait au nom du comité de constitution de l’Assemblée Nationale, les 10,11, et 19 septembre 1791, Paris, 1791, p. 7-8.
  3. Manuel, Frank E., The New World of Henri Saint-Simon, Harvard University Press, Cambridge, Massachusetts, 1956, p. 308-309, 367.
  4. Hayek, Friedrich A., Individualism and Economic Order, The University of Chicago Press, Chicago, Ill. 1948, p. 3.
  5. Laidler, Harry W., History of Socialism, 1968, Thomas Y. Crowell Company, New York. Although Laidler’s socialist leanings clearly show through, as a single source of diverse socialist viewpoints this 900+ page book is superb. See particularly, p. 28, 48, 62, 95-96, 108, 109, 197-202, 416, 658, and 660.
  6. Lenin, Vladimir Ilich, The State and Revolution, 1917, Penguin Books, New York, 1992, p. 44 See also p. 40, 42-46, 56, 61, 86-87, 90-91, and 98-99.
  7. Marx and Engels, The Communist Manifesto, (noted above), p. 94. Also, p. 85-86.
  8. Schumpeter repeatedly makes claims such as these in Capitalism, Socialism, and Democracy. 1942. New York. Harper & Roe. 1950. See particularly p. 61, 132-134, 186, and 214-215. He also believed managers of American businesses were suitably trained for future roles as leaders in a socialist society, p. 186, 204-205, and 207.

A century of IBM

June 23, 2011

IBM turned 100 years old last week, on June 16.

IBM logo, 100th anniversary plus the Selectric typewriter

An "element" from an IBM Selectric typewriter, incorporated into a logo celebrating IBM's 100th year

In our studies of the effects of technology in the 20th century, do we give enough information and deference about IBM?  The company surely is not familiar to high school students — seniors for the class of 2012 having been born circa 1994, long after the heyday of the IBM System 360, the once-ubiquitous data punch cards, and the astonishingly advanced Selectric typewriters.  IBM retired the Selectric in 1986, a year before our older son was born, nearly a decade before today’s high school seniors bounced into the world.  The IBM punch cards, introduced in 1928, became difficult to find by the time I was coaching debate at the University of Arizona (we used the cards for debate evidence because they were larger and lighter than index cards, as did many other people in other walks of life).  Computing power of the S/360 paled in comparison to minicomputers available by 1985, and especially in comparison to the desktop microcomputers that dominate our working world today.

I wonder what today’s high school students really understand of the computer revolution?  Do they understand the fundamental roles IBM played in inventing the 21st century?

IBM System 360 at NASA, circa 1969

Caption from IBM: "IBM System/360 at NASA The System/360 Model 75 processed data for the first lunar landing 240,000 miles away from the moon, at NASA’s Manned Spacecraft Center in Houston, Texas. It was one of five System/360 machines used by NASA for the Apollo 11 mission and the same computer that later calculated liftoff data needed by astronauts Neil Armstrong and Edwin 'Buzz' Aldrin for the flight back to Earth."

IBM occupies a particular fond spot in my heart.  Through the National Merit Scholarship program, I had my college paid for in great measure by a four-year grant from IBM, a Thomas J. Watson, Jr., Scholarship.  As I recall it was for about $5,000, much more than adequate for tuition and fees at the University of Utah at under $400/quarter.  Coupled with a more modest scholarship from Utah and my 40 hours/week job in a laboratory, my undergraduate years were financially easy compared to our sons’ studies today.

As a sort of thank-you, I was expected to make an annual trek to the IBM offices in Salt Lake City to report on my progress.  IBMers at the time were still very much on the white-shirt/blue-shirt plan, and the contrast between campus and the IBM office could scarcely have been more stark.  Despite their sponsoring my education, I could not convince IBM to give me a price break on my first IBM Correcting Selectric II; it was a major scrape to come up with the $740, full list price of the beast.

But what a great investment!  My apartment became term-paper central.  At the end of the quarter, I could go without  paying for a meal for two or three weeks.  I did have one apartment manager complain about women spending the night in my apartment, and I don’t think he believed me when I said they were working on term papers.  I had not expected the academic benefits of the machine:  My grades in broadcast classes rose with scripts submitted in easy-to-read Orator typeface; I’m convinced the lack of pencil-corrected errors added a full half-grade to other papers, too.

That typewriter finally succumbed to my unwillingness to pay for the annual servicing from IBM.  I think Kathryn donated it to the Salvation Army sometime after we got to Texas, after two decades of service.  I found another at a garage sale in about 2000, for $10, with six elements and a slew of ribbons and correctapes.  It also succumbed to a lack of service, though, and joined its predecessor at the Salvation Army five years ago.  I’d love to have a good working version today, still, though I can do almost everything it could do with a wordprocessor and a laser printer.

IBM System 360 coming to Japan - IBM image

Caption from IBM: "The System/360 Model 75 processed data for the first lunar landing 240,000 miles away from the moon, at NASA’s Manned Spacecraft Center in Houston, Texas. It was one of five System/360 machines used by NASA for the Apollo 11 mission and the same computer that later calculated liftoff data needed by astronauts Neil Armstrong and Edwin “Buzz” Aldrin for the flight back to Earth. Two men standing on truck w/System/360 logo magnifying-glass IBM System/360 in Japan At Tokai Bank in Japan, all operations were performed manually, forcing employees to run calculations on abacuses into the late hours of the night. The arrival of the System/360 enabled the company to do away with abacuses and, in doing so, send employees home to spend more time with their families, drastically improving morale. Meanwhile, more work was completed in a shorter time frame, and customer satisfaction soared."

IBM’s leadership as a company runs much deeper than simply as an innovator in technology.  IBM for years had the best corporate training available — at American Airlines we benchmarked our training against IBM, when benchmarking was a tool of corporate improvement.  IBM’s people had the good sense to sit us down and explain they had benchmarked their own training against American’s pilot training, which they explained was the model for outstanding training:  Hire people who already know how to do the job, have a lot of experience, and love the work; train them intensively in the company ways and systems, and especially the machines they will use; use simulators to offer much more practice than can safely be had on the job; provide a mentor to monitor closely that the student (pilot) is doing the job right; require extensive refresher courses at least once a year.

At one point IBM had 20% growth in revenues for 20 consecutive years. IBM even figures in one of the great urban legends of the 20th century.  For the film of Arthur C. Clarke’s novel, 2001:  A Space Odyssey, director Stanley Kubrick used a  computer as a central character.  The computer becomes the bad guy in the movie, however; the urban legend is that the company refused to let Kubrick use their logo.  So, the legend claims, Kubrick simply backed up one letter in the alphabet for each letter, and the nefarious HAL computer was born. Both Kubrick and Clarke denied that was the case, noting that HAL was a form of acronym for “Heuristic Algorithmic.”  They also note that IBM computers are pictured in the movie.  The story merely adds to the understanding that IBM was everywhere that technology or good management was found on the planet.

Despite having been eclipsed by its two partners in micro computers, Microsoft and Intel, IBM today offers yet another reinvention of itself, larger than it was when its fortunes were said to have collapsed, a few years before our high school students were born.

CBS Sunday Morning offered a short version of the company’s history on June 12 — fortunately, one of the items CBS posted on YouTube (they don’t put enough of the Sunday Morning stuff there, if you ask me).

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LA Times on the Texas drought

May 29, 2011

Contrary to the Warming Contrarians (WCs), Texas is still in a drought — a bad one.

Vodpod videos no longer available.

LA Times on the Texas drought, posted with vodpod

Oddly, the great story on the Texas drought that showed up in the Dallas Morning News last week, does not show up on their website.  Because this is a climate change-related issue, I think we should track it.

Tip of the old scrub brush to Michael Tobis at Only In It For The Gold.