Norton Security: Customer service fail

November 29, 2010

For the past two weeks I’ve been trying to get approval for a license I already paid for to work on my laptop.  Probably a dozen times I’ve gotten a message that I’ve been “updated,” or “approved,” or somesuch, but each morning when I boot up I get the nastygram from Norton that my “trial” security period is ended — or now, that I’m wholly unprotected.

Never mind that this is the 6th license I’ve bought from Norton in two years for two different computers.

Skroom.  Norton security is worthless if it doesn’t work after you’ve paid them several times.  Off to shop for something else.

And, just try to contact them.  E-mails go unanswered for weeks.  Phone calls are disconnected after 15 minutes of waiting, in the middle of some explanation for why you should be happy to be waiting.

Once upon a time I found Norton to be responsive and very useful.  Now Norton is merely the subject of great frustration.


Fort Worth area teachers: Amon Carter Museum workshop on art from the Gilded Age

November 29, 2010

From the Amon Carter Museum education department (in Fort Worth):

During the Gilded Age, the U.S. economy boomed, the population soared, and Americans flourished. Well, not all Americans; for some this time was not prosperous. During an educator workshop on December 9, [2010] explore both sides of this period using paintings and sculpture from the Amon Carter’s collection.  [Send a note of interest to:]

Eastman Johnson, Bo-Peep (Amon Carter Museum)

Eastman Johnson (1824–1906), Bo-Peep, 1872, oil on canvas, Amon Carter Museum of American Art, Fort Worth, Texas, 1980.

Or just sign up:

Thursday, December 9, 2010 – 5:00pm – 7:00pm

The Gilded (or Not-So-Gilded) Age

Educator Workshop: $12 for museum members and $15 for nonmembers

During the Gilded Age (late 1800s to the early 1900s), the U.S. economy boomed, the population soared, and Americans prospered. Well, not all Americans; for some this time in American history was not prosperous. Explore both sides of this period using paintings and sculpture from the Amon Carter’s collection. This workshop is most appropriate for educators of all grade levels teaching English, language arts, social studies, U.S. history, and visual art, although others may benefit. Refreshments are provided from 4:30 to 5 p.m.

Download registration form

BBC News – Malaria ‘cannot be eradicated’

November 29, 2010

BBC report: Experts say control, not eradication of malaria (short advertisement precedes news video):

Vodpod videos no longer available.

BBC News – Malaria ‘cannot be eradicated’, posted with vodpod

More, and resources:

Lancet map, showing nations where  malaria eradication may be possible, and those where control may be the best solution

Map from The Lancet, accompanying article: "Malaria is caused by five species of a parasite that can be carried from human to human by mosquitoes. Over the last 150 years, the portion of the world where malaria is still endemic has shrunk, but the disease is still endemic in 99 countries. However 32 of these countries, most of them on the edges of the endemic zone, are attempting to eradicate the disease, while the rest are trying to reduce infections and deaths though control measures."

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